If you're considering Best Choice Roofing for your next home
improvement project, it's wise to be aware of the common frustrations other
customers have experienced. While some reviews are positive, a significant
number of complaints point to a pattern of issues that could impact your
project's success.
This blog post summarizes the top concerns to help you make
an informed decision.
Top Customer Complaints of Best Choice Roofing
Best Choice Roofing has a lot of detractors, but the
complaints always seem to strike a common chord. BCR is clearly not escaping
the stigma that the roofing industry as a whole has failed to shake throughout
many years of hurricanes and out-of-town post-storm roofing companies.
Over-Reliance on Subcontractors
One of the most frequent complaints against Best Choice
Roofing stems from its business model of using subcontractors. Unlike companies
with in-house crews, Best Choice Roofing often acts as an intermediary, hiring
third-party contractors to handle the actual work. This practice can lead to a
significant breakdown in communication and accountability.
When something goes wrong—whether it's a new leak, damage to
your property, or a scheduling conflict—customers are often caught between Best
Choice Roofing and the subcontractor, with neither side taking full
responsibility. This lack of a direct chain of command can leave homeowners feeling
abandoned and without a clear path to getting problems fixed.
BCR's Poor Communication and Lack of Professionalism
Poor communication is another major theme in consumer
complaints. Customers report that representatives are often unresponsive, fail
to show up for scheduled appointments, or provide conflicting information. This
can lead to delays and uncertainty, turning a simple roof replacement into a
long and stressful ordeal. Additionally, some customers have experienced
unprofessional conduct from crews, including messy worksites, shoddy
workmanship, and rushed jobs that result in new issues.
Indeed, some of Best Choice Roofing's own employees later
speak to the unprofessionalism and nepotism by managers, which often leads to a
bad customer service result as well. Watch one of the top-ranked Best Choice Roofing reviews
on YT.
The Aftermath: New Leaks and Unresolved Issues from Best Choice Roofing Jobs
Perhaps the most serious complaint is the poor quality of
work that leads to new problems, such as persistent roof leaks. There are
numerous accounts of homeowners who, shortly after a new roof was installed by
Best Choice Roofing, discovered new leaks and subsequent water damage. Attempts
to get the company to address these issues can be a frustrating and lengthy
process, with some customers resorting to legal action. These incidents
highlight the potential for long-term problems and the difficulty in securing a
satisfactory resolution.
Best Choice Roofing Lawsuit
Based on a search of public court records, there have been
several lawsuits filed against "Best Choice Roofing" and its related
entities. It's important to note that a lawsuit being filed doesn't mean the
claims are valid, and some cases may have been dismissed or settled.
Here are a few examples of cases found:
- Thomas v. Best Choice Roofing and Home Improvement, Inc.
(2011): This was a Fair Labor Standards Act case filed in the U.S. District
Court for the Middle District of Tennessee.
- Hall v. Best Choice Roofing and Home Improvement, Inc. (2022):
This was a case filed under the Americans with Disabilities Act in the
Tennessee Middle District Court. The case was later dismissed.
- Bonaker et al v. Best Choice Roofing Tennessee, LLC (2024):
This was a recent breach of contract lawsuit filed in the U.S. District Court
for the Middle District of Tennessee. The case was voluntarily dismissed by the
plaintiffs.
It's also worth noting that the company has had several
complaints filed against it with the Better Business Bureau regarding service
and repair issues.
Don't Sign on the Dotted Line
Ultimately, while some customers have had positive
experiences, the volume and nature of these complaints suggest that potential
clients should proceed with caution and be vigilant throughout the process if
it involves Best Choice Roofing. Do your research and don't sign anything
unless you're 100% comfortable.
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